Frequently asked questions

Quotes and orders

How do I get a quote?

Send us the equipment list (references and quantities) through the contact form, WhatsApp or e-mail. We reply with availability, lead times and a detailed quote. On a product page, the "Request a quote" button pre-fills the request.

Can I buy directly on the website?

No. The website presents the catalogue and lets you request a quote; no payment is made online. The amount and payment terms appear on the quote we send you.

Do you sell to private individuals?

We are a distributor serving installers, resellers and companies. If you are a private individual, we can refer you to a partner installer in your area: contact us.

Delivery

Do you deliver across Morocco?

Yes, to the address of your choice: site, company or home. In-stock products ship within 24 to 48 working hours after order confirmation; delivery costs are shown on the quote. You can also collect your order at our premises in Casablanca, by appointment.

Products and warranty

Which brands do you distribute?

We are the official distributor in Morocco of AMC Elettronica (Italy) for intrusion alarms and Asenware for fire detection. The equipment comes with the manufacturer's warranty and support.

Is the fire equipment certified?

The Asenware detectors, panels and sounders we distribute comply with the European EN 54 standard. Certificates are available in the Downloads area or on request for your compliance files.

A reference is not in the catalogue, can you supply it?

Often, yes: the online catalogue does not include the manufacturers' full range. Send us the exact reference by WhatsApp or e-mail and we will check availability and lead time.

Documents and account

How do I download datasheets and manuals?

Create a free customer account (name, company, e-mail), then sign in: datasheets, manuals, certificates and software can then be downloaded from the Downloads page and from each product page.

Do you offer technical support for installation?

Yes. Our technical team advises on choosing references and sizing, and remains available by phone or WhatsApp during commissioning. A visit to the showroom lets you see and handle the equipment before installation.

The company

Where is GSS located and what are your opening hours?

The head office is at 5 rue Ennoussour, Maârif district, Casablanca, and the showroom at Hay El Baraka, rue 13 n° 201. We are open Monday to Friday from 9:00 to 19:00 and Saturday from 9:00 to 13:00. Details and map on the Showroom and opening hours page.